Policies
Workplace policies
Aria Healthcare is committed to a safe, fair and professional environment for all staff, patients and visitors.
Employment Policy
Working hours
- Standard shift: 8 hours · Three shifts per day
- NICU/PICU: rotational 8-hour shifts, 24×7 coverage
- Weekly off: one rostered day per week
- Overtime compensated per applicable labour law
Dress code
- All clinical staff: designated Aria Healthcare scrubs or uniform on duty
- ID badge visible at all times within the hospital
- PPE as required by unit protocol
Patient confidentiality
- Patient information — clinical, personal or financial — is strictly confidential
- No sharing of patient details on social media or messaging platforms
- Breach is grounds for immediate disciplinary action
Mobile phone use
- Restricted in clinical areas (NICU, OT, PICU, emergency)
- Permitted during authorised breaks in designated areas
Grievance
- Raise concerns directly with the Medical Director or Nursing Superintendent
- Written complaints acknowledged within 7 working days
Disciplinary process
- Verbal warning → written warning → final warning → termination
- Serious misconduct (patient harm, theft, confidentiality breach) may result in immediate termination
Prevention of Sexual Harassment (POSH) Policy
Legal basis
- Constituted under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013
- Policy version 1.0 — effective 01 June 2026
- Next review: 01 June 2029
- Issued by: Dr. Raman Kumar (Owner / Person-in-Charge)
Who this covers
- All staff — permanent, temporary, contractual, trainee
- Contractors and third-party service providers
- Patients, attendants, visitors and vendors
- Any person on Aria Healthcare premises or interacting digitally in a work context
Internal Committee (IC)
- Presiding Officer: Dr. Sonali Verma — Paediatric & Adolescent Endocrinologist
- Member: Ms. Khushi Kumari — Administration, Aria Healthcare
- Member: Mr. Kounen Alam — Aria Healthcare
- External Member: Mrs. Sangeeta Devi — Former Judge, Consumer Court; Member, Marwari Mahila Samiti; Executive Member, Indian Red Cross Society
- 4 members total · 3 women (75%) — meets statutory requirements
- IC Order No. ARIA/POSH/IC/01/2026 · Effective 01 June 2026
Filing a complaint
- Written complaint to the IC within 3 months of the incident
- IC may extend this by a further 3 months in justified circumstances
- If unable to write, IC will assist in making the complaint
- Complaints treated with strict confidentiality throughout
Inquiry process
- Inquiry completed within 90 days of receiving complaint
- Both parties heard — principles of natural justice apply
- Retaliation against complainant or witness is itself a separate offence
- Knowingly false complaints will attract disciplinary action
POSH complaint contact
- Email: posh@ariahealthcare.in
- Presiding Officer (Dr. Sonali Verma): +91 88265 87391
- WhatsApp / Phone: +91 99712 46764
- All complaints acknowledged within 48 hours
- Strict confidentiality maintained throughout
The full bilingual POSH Policy document (English & Hindi) is available on request from the Presiding Officer. पूरी द्विभाषी POSH नीति पीठासीन अधिकारी से माँगी जा सकती है।
Vaccination & Infection Control Policy
Mandatory vaccinations — all clinical staff
- Hepatitis B — complete 3-dose series; proof required at joining or vaccination provided at hospital cost
- Tetanus-Toxoid (TT) — proof required or administered at hospital cost
- COVID-19 — complete primary series as per national schedule
- Influenza — annual, strongly recommended
Standard infection control
- Hand hygiene — WHO 5 Moments protocol at all times
- PPE — gloves, mask, gown and eye protection per unit protocol
- Needle-stick injury — report immediately; post-exposure protocol within 2 hours
- Biomedical waste — colour-coded bins per BMWM Rules 2016
NICU-specific rules
- Hand wash + alcohol rub mandatory before every NICU entry
- Maximum 1 parent at a time
- No entry with fever, cough, rash or skin infection
- No food or drink inside NICU
- No photography or video of any infant inside NICU
Visitor Policy
आगंतुक नीति
General ward
- Visiting hours: 10 am – 12 noon · 5 pm – 7 pm
- Maximum 2 visitors per patient at any time
- One attendant may stay overnight (subject to ward capacity)
सामान्य वार्ड: 10–12 और शाम 5–7 · एक परिजन रात में रह सकता है
NICU / PICU
- Parents only — maximum 1 at a time
- Hand hygiene mandatory before entry
- No visitors with fever, cough, cold or skin infection
- No children under 12 as visitors
- No photography or video inside NICU/PICU
NICU/PICU: केवल माता-पिता (एक बार में 1) · बीमार व्यक्ति प्रवेश नहीं
Emergency
- 1 attendant permitted with the patient
- Waiting area outside emergency
General rules · सामान्य नियम
- Visitors must not disturb other patients or staff
- Smoking, alcohol and tobacco strictly prohibited on premises
- Valuables are the responsibility of the patient/attendant
- Hospital staff may ask any visitor to leave if patient care is affected
परिसर में धूम्रपान, शराब एवं तम्बाकू पूरी तरह वर्जित है।